Authenticx built a platform to get to the heart of why patients are reaching out to customer service call centers, and brings to the surface real-time trends across all customer interactions. After just two months using the platform, a national hospital system surfaced the need for agent empathy training, identified the agents who needed
It's easy to say health care's efficiency woes should and could be improved by technology. It's another thing to do it. With EMR inefficiency and the barriers and costs they represent to tech teams in health systems, it's a wonder any new health care technology is able to make its way to the forefront.
Unintended consequences can be just another part of the territory when it comes to lawmaking. But you can really see those unintended consequences in the aftermath of a major government investments like the one made over the last decade in electronic medical records and health information technology. In 2009, the federal government began funding
For a decade, the EMR has been the metaphorical thorn in the side of everyone who works in the hospital from IT leaders to other c-suite leaders. And of course, you can't ignore the impact on physicians and other staff interacting with the the EMR system. What Illumicare has done to bring value from that
Mobile Smith started making waves for hospitals and health care back when marketing directors around the country were still getting push-back from internal leaders on going mobile. Convinced that patients weren't completely adopting the mobile solution in their health care consumption habits, mobile was at first slow to move in healthcare. However, those marketing leaders
DeltaPath came online with the intent of bypassing clunky antiquated and expensive phone systems, allowing users to engage voiceover IP systems to make overseas connections. Today, it has evolved to address communications systems in a variety of industries. And health care is centerstage as they look at how their technology can being more clarity and
Back in 2018, I met Chris Klomp at the Burning Man for healthcare IT professionals -- which as you probably know is corporately branded as the annual HIMSS Annual Conference and Expo -- in the lobby of the Sands Hotel in Las Vegas. It wasn't my first glimpse into what he and his team was
I began working with Access Physicians in 2017 in search of a telemedicine partner for the state of Texas, but I wasn't 100% sure how we were going to provide value to hospitals as many of the existing brand names at the time were busy being all things to all potential customers. That's not where
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https://playlist.megaphone.fm?e=TPMEDIA1801500082 Andy Davidson is a standout among the hospital association executives we've met over the years. Now retired, Andy is working with non-profit organizations on board structures and tying governance activities to mission and vision. Check out more episodes. In a recent episode of the Connected Hospital, a podcast where we usually talk about technology
