Authenticx built a platform to get to the heart of why patients are reaching out to customer service call centers, and brings to the surface real-time trends across all customer interactions. After just two months using the platform, a national hospital system surfaced the need for agent empathy training, identified the agents who needed
Last week, following the news that Google Health is disbanding, a Healthcare IT News article asked the question, “Is healthcare too hard for Big Tech firms?” The answer is yes. And, no. Health care is hard. It’s a fragmented industry with multiple payers, multiple providers, multiple competing incentives and disincentives, and a patient population largely
This country doesn’t like conversations about death. We created the term ‘death panels’ to avoid a much-needed national conversation about what our public health care programs should pay for. And, we would rather ration care indirectly by having a certain number of individuals without health insurance instead of thoughtful and transparent analysis in the context
More hospital system CEOs are taking steps to end a troubling trend in vaccination hesitancy among hospital staff. Most recently, Mayo Clinic President/CEO Gianrico Farrugia, M.D., announced their staff would be required to take the COVID-19 vaccine by Sept. 17 or fulfill required steps in a "declination process". After more than a decade of investment
It's easy to say health care's efficiency woes should and could be improved by technology. It's another thing to do it. With EMR inefficiency and the barriers and costs they represent to tech teams in health systems, it's a wonder any new health care technology is able to make its way to the forefront.
Before we started Groundswell Health, hospitals leaders around the country would ask us what marketing company would be a good fit if they started developing an approach for marketing and advertising with a strategic plan to shift marketshare. It's not an easy answer. We had always noted agencies that touted themselves as organization specializing
In rural health care, consumer economics and shifting demographics are fundamental challenges that the most forward-thinking hospital leaders are strategically attacking head-on. That's why Jeff Barnhart, FACHE, CEO of Hereford Regional Medical Center, began working with our team. In 2019, Barnhart set out to further advance his hospital's reputation after several years of turnaround
Many in health care have known for some time the massive challenges surrounding behavioral health access and the pressure on providers — especially in hospital ERs as families and patients reach points of desperation.The pandemic has only exacerbated these challenges. Nationally, ER wait times for people seeking behavioral health treatment are increasing as are the