Authenticx built a platform to get to the heart of why patients are reaching out to customer service call centers, and brings to the surface real-time trends across all customer interactions. After just two months using the platform, a national hospital system surfaced the need for agent empathy training, identified the agents who needed it, and in turn, increased empathy scores by an average of 5 points.
- See how they gain a comprehensive view of performance.
- Authenticx uses existing telephony platforms and know how each contact center is performing.
- Reduces unnecessary calls to determine what to fix.
- Helps organizations learn why people are reaching out, obtaining real-time results.
- Increases insights for organizations.
- Uses conversational data to hear every customer’s voice and surface critical insights.
Authenticx founder Amy Brown, was the COO of a global medical insurance company and knew that her operations team had an opportunity to be a transformational insights center for their organization. Today, Authenticx brings together every customer’s voice so you can access ongoing quality and customer experience insights.
Go to BeAuthenticx.com to learn more.