Authenticx built a platform to get to the heart of why patients are reaching out to customer service call centers, and brings to the surface real-time trends across all customer interactions. After just two months using the platform, a national hospital system surfaced the need for agent empathy training, identified the agents who needed it, and in turn, increased empathy scores by an average of 5 points.
- See how they gain a comprehensive view of performance.
- Authenticx uses existing telephony platforms and know how each contact center is performing.
- Reduces unnecessary calls to determine what to fix.
- Helps organizations learn why people are reaching out, obtaining real-time results.
- Increases insights for organizations.
- Uses conversational data to hear every customer’s voice and surface critical insights.
Authenticx founder Amy Brown, was the COO of a global medical insurance company and knew that her operations team had an opportunity to be a transformational insights center for their organization. Today, Authenticx brings together every customer’s voice so you can access ongoing quality and customer experience insights.
Go to BeAuthenticx.com to learn more.
See what else Groundswell Health is working on in healthcare >>
Health care leaders stepping up, take stand on vaccinations with staff
More hospital system CEOs are taking steps to end a troubling trend in vaccination hesitancy among hospital staff. Most recently,
TCH21 – Increasing Efficiencies in Behavioral Health Through Tech
It's easy to say health care's efficiency woes should and could be improved by technology. It's another thing to
New Site Launched for Rural Hospital
Before we started Groundswell Health, hospitals leaders around the country would ask us what marketing company would be a
Stepping up for Rural Hospitals
In rural health care, consumer economics and shifting demographics are fundamental challenges that the most forward-thinking hospital leaders are
Medicare Advantage Headlines >>
Kaiser Family Foundation summary of Medicare Advantage trends and updates in 2024
The Kaiser Family Foundation summarized Medicare Advantage 2024 trends and updates in enrollment. Here are the main points: Enrollment
Humana tinkers with Medicare Advantage plans amid higher costs
As more seniors advance into Medicare eligibility, Humana noted decreases in its Medicare Advantage population leading to new consideration
