Authenticx built a platform to get to the heart of why patients are reaching out to customer service call centers, and brings to the surface real-time trends across all customer interactions. After just two months using the platform, a national hospital system surfaced the need for agent empathy training, identified the agents who needed it, and in turn, increased empathy scores by an average of 5 points.
- See how they gain a comprehensive view of performance.
- Authenticx uses existing telephony platforms and know how each contact center is performing.
- Reduces unnecessary calls to determine what to fix.
- Helps organizations learn why people are reaching out, obtaining real-time results.
- Increases insights for organizations.
- Uses conversational data to hear every customer’s voice and surface critical insights.
Authenticx founder Amy Brown, was the COO of a global medical insurance company and knew that her operations team had an opportunity to be a transformational insights center for their organization. Today, Authenticx brings together every customer’s voice so you can access ongoing quality and customer experience insights.
Go to BeAuthenticx.com to learn more.
See what else Groundswell Health is working on in healthcare >>
Why Rural Healthcare Communications Need More Than New Tools
Why Rural Healthcare Communications Need More Than New Tools Join colleagues Feb. 24 in Austin courtesy of the Texas A&M
Translating Expertise Into Relevance: One of the Most Important Skills Healthcare Communicators Must Relearn
Negotiating and Translating Expertise into Relevance for Non-healthcare Target Audiences ... and bringing internal stakeholders along One of the most
Increasing ABA Awareness: How Smart Marketing Grew Client Volume
Families searching for Applied Behavior Analysis (ABA) therapy are often navigating uncertainty, long waitlists, and limited local options. For providers,
Why Communications Tools Alone Won’t Drive Results and What Hospital Leaders Can Do About It
Why Healthcare Communications Tools Alone Don’t Drive Results — and What Hospital Leaders Should Do Instead Hospitals and health
Medicare Advantage Headlines >>
As his first cancer radiation treatment approached, his Medicare Advantage was canceled
For many patients who trusted their Medicare Advantage plans would be a helpful way to ensure care for the long
Three Health Insurers Exaggerated Medicare Advantage Enrollees’ Illnesses, Overcharging Taxpayers $140 Million
The disadvantages of Medicare Advantage programs can extend beyond frustration for patients and lower reimbursement rates for hospitals. A recent
