Episode 23 | Authenticx mines voice data to improve care

 Authenticx built a platform to get to the heart of why patients are reaching out to customer service call centers, and brings to the surface real-time trends across all customer interactions. After just two months using the platform, a national hospital system surfaced the need for agent empathy training, identified the agents who needed

By |2021-09-28T14:20:58+00:00September 25th, 2021|Connected Hospital Podcast|Comments Off on Episode 23 | Authenticx mines voice data to improve care

Failure to Thrive: Why Big Tech Can’t Make it in Health Care

Last week, following the news that Google Health is disbanding, a Healthcare IT News article asked the question, “Is healthcare too hard for Big Tech firms?” The answer is yes. And, no. Health care is hard. It’s a fragmented industry with multiple payers, multiple providers, multiple competing incentives and disincentives, and a patient population largely

By |2021-09-01T15:45:32+00:00September 1st, 2021|B2B, Technology|Comments Off on Failure to Thrive: Why Big Tech Can’t Make it in Health Care

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