Episode 23 | Authenticx mines voice data to improve care

 Authenticx built a platform to get to the heart of why patients are reaching out to customer service call centers, and brings to the surface real-time trends across all customer interactions. After just two months using the platform, a national hospital system surfaced the need for agent empathy training, identified the agents who needed

By |2021-09-28T14:20:58+00:00September 25th, 2021|Connected Hospital Podcast|Comments Off on Episode 23 | Authenticx mines voice data to improve care

TCH21 – Increasing Efficiencies in Behavioral Health Through Tech

It's easy to say health care's efficiency woes should and could be improved by technology. It's another thing to do it. With EMR inefficiency and the barriers and costs they represent to tech teams in health systems, it's a wonder any new health care technology is able to make its way to the forefront. 

By |2021-09-25T16:30:41+00:00July 16th, 2021|Connected Hospital Podcast|Comments Off on TCH21 – Increasing Efficiencies in Behavioral Health Through Tech

Health tech gets focus it long deserved: A discussion with Nora Belcher of the Texas e-Health Alliance

Unintended consequences can be just another part of the territory when it comes to lawmaking. But you can really see those unintended consequences in the aftermath of a major government investments like the one made over the last decade in electronic medical records and health information technology. In 2009, the federal government began funding

By |2021-09-25T16:29:11+00:00November 20th, 2020|Connected Hospital Podcast, Public Affairs, Telehealth|Comments Off on Health tech gets focus it long deserved: A discussion with Nora Belcher of the Texas e-Health Alliance

TCH-20 Extracting valuable data from the EMR

For a decade, the EMR has been the metaphorical thorn in the side of everyone who works in the hospital from IT leaders to other c-suite leaders. And of course, you can't ignore the impact on physicians and other staff interacting with the the EMR system. What Illumicare has done to bring value from that

By |2020-10-19T08:09:50+00:00October 19th, 2020|Connected Hospital Podcast, Uncategorized|Comments Off on TCH-20 Extracting valuable data from the EMR

TCH18 – Making Mobile Move for Healthcare and Hospitals

Mobile Smith started making waves for hospitals and health care back when marketing directors around the country were still getting push-back from internal leaders on going mobile. Convinced that patients weren't completely adopting the mobile solution in their health care consumption habits, mobile was at first slow to move in healthcare. However, those marketing leaders

By |2020-10-13T05:01:10+00:00October 13th, 2020|Connected Hospital Podcast, Uncategorized|Comments Off on TCH18 – Making Mobile Move for Healthcare and Hospitals

TCH17 – DeltaPath Taking on Efficiency and Better Outcomes at the Bedside

DeltaPath came online with the intent of bypassing clunky antiquated and expensive phone systems, allowing users to engage voiceover IP systems to make overseas connections. Today, it has evolved to address communications systems in a variety of industries. And health care is centerstage as they look at how their technology can being more clarity and

By |2020-09-15T16:12:05+00:00September 15th, 2020|Connected Hospital Podcast, Uncategorized|Comments Off on TCH17 – DeltaPath Taking on Efficiency and Better Outcomes at the Bedside

Connected Hospital – Episode 16 – Chris Klomp, Collective Medical, and the next steps for technology amid COVID-19 crisis

Back in 2018, I met Chris Klomp at the Burning Man for healthcare IT professionals -- which as you probably know is corporately branded as the annual HIMSS Annual Conference and Expo -- in the lobby of the Sands Hotel in Las Vegas. It wasn't my first glimpse into what he and his team was

By |2020-05-18T08:22:00+00:00May 18th, 2020|Connected Hospital Podcast|Comments Off on Connected Hospital – Episode 16 – Chris Klomp, Collective Medical, and the next steps for technology amid COVID-19 crisis

Connected Hospital Episode 12 – Access Physicians and Antibiotic stewardship using telemedicine

I began working with Access Physicians in 2017 in search of a telemedicine partner for the state of Texas, but I wasn't 100% sure how we were going to provide value to hospitals as many of the existing brand names at the time were busy being all things to all potential customers. That's not where

By |2020-05-17T16:16:02+00:00May 17th, 2020|Connected Hospital Podcast|Comments Off on Connected Hospital Episode 12 – Access Physicians and Antibiotic stewardship using telemedicine

The Connected Hospital – Episode 15 – Advocacy and the impact of COVID-19 on hospitals and the health care system down the road

https://playlist.megaphone.fm?e=TPMEDIA1801500082 Andy Davidson is a standout among the hospital association executives we've met over the years. Now retired, Andy is working with non-profit organizations on board structures and tying governance activities to mission and vision. Check out more episodes. In a recent episode of the Connected Hospital, a podcast where we usually talk about technology

By |2020-05-12T17:18:21+00:00May 12th, 2020|Connected Hospital Podcast, Uncategorized|Comments Off on The Connected Hospital – Episode 15 – Advocacy and the impact of COVID-19 on hospitals and the health care system down the road

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